"John is a gifted speaker who makes complex topics easy to understand and apply. This course empowers you to achieve peace of mind in your professional and personal relationships!"
"This course provides a personal foundation for success in dealing with challenging people and situations. I highly recommend this course to anyone who manages people in the workplace!"
I was very fortunate to take John Ford’s pilot class. John brings his enormous breadth of experience and research to present a powerfully packed class full of practical tools, insights and perspectives. The class superbly blends the academic with the real world to offer numerous examples which allows the student to pick and choose what may be most applicable to their particular situation.
John also uses personal examples to dramatize the teachings and drive the points home. I found this to be an essential class in learning three key areas:
1) a structured approach to dealing with challenging workplace relationships;
2) how to effectively navigate conflict; and
3) how to be assertive and resolve differences collaboratively.
I highly recommend this class whether you are in HR or a Workplace Mediator or an employee who wants to learn skills to better manage workplace conflict.
John's thoughtful programme on challenging workplace relationships takes us on a journey of self awareness and self mastery, rather than arming us with tools to bring down the bad guys. He reinforces the concept of us being 100% responsible for our 50% of the relationship and provides us with helpful techniques to manage our emotions and to engage constructively with those whom we find challenging in the workplace - and beyond. The programme delivers insightful, relevant content through weekly webinars, followed by inter-active sessions where the participants get time to share their experiences and learnings. I would highly recommend the programme to all managers in any structured organisation.
*CCMA= Commission for Conciliation Mediation and Arbitration
The course is approved by both the Society for Human Resource Management and the Human Resource Certification Institute for recertification credits. Participation will entitle you to up to 15 hours of recertification credit.
"The focus of my work for over 25 years has been on conflict in the workplace. I have mediated hundreds of workplace disputes between employees. Worked with countless teams in trouble. And spent hours training and coaching the hard to learn soft skills-like communication, conflict resolution, emotional intelligence and mediation that foster peace at work, all, while maintaining your own peace of mind."
For more about John